JPC by Samsic proudly celebrates its latest achievement in securing Bronze for Best Use of Customer Insight and Feedback at the International Customer Experience Awards (Awards International). This marks a first for the cleaning services industry, setting a new benchmark and further cementing JPC by Samsic’s reputation as an industry leader with standards that speak.
The submission showcased diverse examples from JPC’s London portfolio, demonstrating its ability to deliver innovative, customer-focused cleaning solutions underpinned by its ethos of leading London differently.
JPC by Samsic earned the award for its groundbreaking approach to cleaning services, elevating cobotic innovation to align with the unique requirements of each destination. The company advanced the concept of “hotellification,” introducing hospitality-inspired cleaning standards to workplace environments. By creating exceptional workspaces, JPC by Samsic encourages employees to choose the office over working from home. Additionally, the company transforms business spaces into memorable environments, creating experiences that enhance clients’ brand reputation and leaving a lasting impression. This works in conjunction of JPC by Samsic’s motto to have Standards That Speak.
Adam Black, Head of Sales and Marketing quoted:
“CX is vital for workplaces and destinations in London — it’s about transforming spaces through research, innovation, and client collaboration, empowering businesses to thrive in their space –
Being recognised as Gold winners in the UK competition in 2023, and now Bronze Globally highlights our commitment to leveraging customer insights, feedback and data to deliver real-time, tangible, meaningful solutions for our clients, solidifying our position as leaders in CX”.
With this award, JPC by Samsic has elevated but also highlighted the power of customer insight in transforming industries.
