Celebrating Neurodiversity : Why Listening Matters More Than Labels

By Luke Johnson, Head of Health and Safety at JPC by Samsic

When I first got into health and safety, it was by complete chance. I had no plan to work in this field, but here I am years later, and I cannot imagine doing anything else. What makes me passionate about this work is not the rules or regulations. It is the people. Health and safety is about looking after people, and that includes their physical and mental wellbeing. As we mark Neurodiversity Week, I want to share why this matters so much to me, and why we need to rethink how we support neurodiverse employees. 

For a long time, the focus of health and safety was physical protection. Hard hats, high-vis jackets, and hazard signs. But that is only part of the picture. Health and safety is also about mental wellbeing, and that includes creating an environment where people of all neurotypes can thrive. Neurodiversity refers to the natural variation in human brain function and behaviour, emphasising that neurological differences, such as those seen in autism, ADHD, and learning disabilities, are part of the spectrum of human diversity rather than deficits. It promotes the idea that these differences should be recognized and respected as a part of human diversity, rather than viewed as problems to be fixed. If someone’s needs are not met, it can create stress and have a real impact on their health. My job is to ensure everyone goes home in a better state than they arrived. That includes looking after their mental health and emotional wellbeing. 

At JPC by Samsic, we do not believe in a blanket approach. Everyone is different. Whether someone is neurodiverse or not, they have individual needs. What works for one person may not work for another. That is why we take the time to listen. Sometimes, it is a formal risk assessment, other times, it is a one-to-one chat over a cup of tea. What matters is that people feel heard and supported, that is what builds trust. It is not just about providing a forum for people to speak. It is about listening and acting on what they say. That follow-through is what creates a culture of openness, where people know they are valued. 

I have always believed that no matter who you are, you have something in common with everyone you meet. Finding that connection is key. It helps build understanding and makes it easier to support each other, whether someone needs adjustments in their role or just a bit of extra support, we need to be open and flexible. That is how we stay ahead as an inclusive employer, it is about genuine communication and care, making sure that everyone has the opportunity to thrive. 

We understand that no two neurodiverse individuals are the same. That is why we focus on personalised support rather than assumptions. For some, this could mean quieter workspaces or flexible schedules. For others, it could be clear and consistent communication or breaking tasks into manageable steps. The key is to ask, listen, and then act. These adjustments are not just reasonable, they are essential for creating an environment where everyone can perform at their best. 

Neurodiversity Week is a reminder that there is no one-size-fits-all solution. It is about recognising and valuing differences. In health and safety, that means looking beyond policies and paperwork. It is about people. It is about ensuring that every individual is comfortable and supported in the workplace. We all have a part to play in creating that environment, and it starts with empathy, understanding, and a willingness to learn. 

At JPC by Samsic, we are committed to making sure every employee feels valued. We are proud of the culture we are building. During Neurodiversity Week and beyond, we will keep listening, learning, and improving. Because it is integral that our people feel safe and supported, meaning they can do their best work. Cultivating an inclusive and positive workplace is good for people and good for business.