We are pleased to announce that JPC by Samsic has been awarded reaccreditation of the prestigious Investor in Customers Ltd (IIC) Gold Award!
This industry-wide recognised assessment is a testament to the trust and reassurance we have built with our brand. This accreditation is conducted through an assessment that measures the experience we offer as a business and is measured up against a curated Customer Experience (CX) framework provided by IIC.
This award aligns perfectly with our goals of leading London differently as we prioritise our people in everything we do, this begins with our employees. We believe starting with building and maintaining a motivated and thriving workforce. Whilst this is important for every business, our approach is what we believe sets us apart from the rest. With several different incentives for all our employees, we ensure that their wellbeing and career progression is top of importance, providing them with professional training or personal development permitting all team members to feel confidently connected to properties and people in their daily conversations, this is extremely important given how multi-cultural and a global city London is. Providing customer experience (CX) training has allowed JPC by Samsic to build a brand loyalty and ensures customer satisfaction.
Furthermore, our customer experience derives from our exceptional service. The cleaning provided by JPC by Samsic is at a remarkably high quality with several considerations of Environmental, Social and Governance (ESG) factors in every operation. From chemical free cleaning to utilising electric equipment, we are determined to advance the facilities management sector.
“Once again JPC by Samsic prove that you can still provide an exceptional customer experience in a tough and competitive sector. The senior team at JPC by Samsic clearly demonstrate their commitment to their customers and this flows through the whole organisation to ensure a consistent, high quality service is provided at all times.” – Tony Barritt (Managing Director at IIC)
